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A Big Thank You From Us

 

We know it has been a difficult few months dealing with COVID and whilst we are still not out of the woods yet we just wanted to share with you some of the fabulous feedback we got from our residents and their families over the past few weeks. 

It is always nice when the care that we provide is appreciated so publicly but even more so when we have all had to work together in these difficult times. It has been a great team effort – management team, staff, residents and families all doing what we have had to do to keep each other safe and well. And we’ve had so much fun in the process.

A big thank you from the management team and staff at Little Brook House

"During the last 3 months the staff have surpassed all expectations. The standard of care for my mum and the rest of the clients has been exceptional and the management team have been excellent and so professional. As with all key workers throughout the UK, the staff at Little Brook House are all angels and mere words are insignificant. Thank you to all of you from Mum and her loving and caring family"
“We are very happy with the care Mum is receiving at Little Brook House. She seems content, and continues to participate in all activities, although is obviously missing trips out at the moment. We have always been kept informed as and when issues with her health have arisen, and any actions medications needed as a result. Management and staff have handled the COVOD 19 situation extremely well, following government guidelines where available and taking appropriate action as necessary to ensure residents are kept safe and well, whilst continuing to provide a happy and comfortable environment for them.”
“I am really pleased with the Manager Sue and all the staff. They have always welcomed me and are very helpful. My mum leads a better quality of life at Little Brook than if she lived at home. She is encouraged to do things she would not normally do.”
“Entirely satisfied that my mother is receiving the best care that can be expected. The staff have been simply superb during the current COVID crisis and kept us informed on a regular basis. I have absolutely no concerns about my mother living at Little Brook House”
“Little Brook House is wonderful. The management and staff work well together and very hard to make the residents feel as if they are in a home rather than a care home. The atmosphere is always friendly, inviting, warm and caring. During COVID 19 lockdown the staff have been outstanding in keeping the home safe. Thank you and Well done”
“I am in awe of the dedication of staff during the COVID 19 pandemic. I know Mum is in good hands.”
“Always kept in the loop re: how mum is mentally and physically. And in current COVID circumstances the staffs support of my mum has been fantastic, honest and caring at all times.”
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