CQC Latest Inspection – All Good Here

We are pleased to be able to tell you that the Care Quality Commission(CQC) paid a visit to the home  recently to check our compliance with the latest infection control standards. They rated our compliance as Good in all departments, a brief summary is as follows:

  • The registered manager had created a separate entrance for staff, people who lived at the home and visitors. The new visitor entrance led into the relative’s visiting room which enabled them to be screened, sanitise their hands and meet their family members, maintaining social distancing, and without the need to access the main building. Visits were arranged in advance through a booking system and times were staggered to minimise the number of visitors at any one time.
  • Staff provided compassionate care to people when they were isolating, keeping them entertained and reassured. Socially distanced entertainers were employed to perform in the garden which we observed was very well received.
  • The home had a designated infection prevention and control lead who ensured risk assessments were completed for staff at risk. Staff were supported to shield or were offered the opportunity to move to non contact duties.
  • The registered manager was very open and transparent, keeping relatives informed of what was going on in the service in real time email communications, which included any changes to visiting and the outcome of their recent IPC audit.
This is a testament to the hard work of the management team and carers in creating and implementing our COVID-19 risk management strategy and to the patience and compliance of our residents and visitors in following the guidelines and procedures to keep everybody safe.

Well done everybody!

If you’d like to download a copy of the full report you can do so by clicking on the button below.